If we don't accept your document: - It may have some of the information covered. We need to see the full document photo page - It may be expired. Please check that your document is still valid before you upload it - Your details may not match. Please check that you have entered your name and date of birth correctly on the website - We may also need the back of the document. If there is information on both sides, please make sure you upload both for us - It may be a document type that we can not accept - It may be in a format we can not accept, for example ID documents are not accepted in PDF format. However, if this is the case, you can make a screenshot of the document, and upload that screenshot, as this will be in JPG format, which we can accept